Refunds and Returns Policy
Thank you for shopping at Ashton Vines, operated by Elevate Purpose. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
Physical Product Returns
We gladly accept returns on physical products within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at ashton@cleanoutjunke.com with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label and instructions on how to return the item.
Upon receipt of the returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you purchased an item from another Website linked to this one you must follow that Website’s return policies.
Digital Product Refunds
Refunds for digital products (e-books, digital downloads, etc.) are available within 7 days of purchase if you have not downloaded the product. Once the digital product has been downloaded, we cannot offer a refund due to the nature of the product.
To request a refund for a digital product, please contact us at ashton@cleanoutjunke.com with your order number and reason for refund. We will review your request and process the refund accordingly.
Exchanges
We do not offer exchanges for physical or digital products. If you need a different item, please return the original item for a refund and place a new order for the desired item.
Shipping Costs
Shipping costs for returns of physical products will be covered by the customer, unless the return is due to our error (e.g., wrong item shipped, damaged product).
Contact Information
If you have any questions about our refunds and returns policy, please contact us at ashton@cleanoutjunke.com or 10908 Courthouse Rd Suite 102417 Fredericksburg, VA 22408.
Effective Date: March 6, 2024